Doan began by explaining that nine months ago, OREO made a concerted effort to figure out how to communicate with consumers “in a new social space.” The brand realized there was a huge opportunity to engage with millennials instead in addition to the brand’s core audience of moms. And social media was the perfect place to do so. While Oreo certainly did plan to engage during the Super Bowl, much to the chagrin of conspiracy theorists, the brand did not pull the plug at the Mercedes-Benz Superdome

Bough pointed out that brands must have the “willingness to prepare” for events that may present opportunities to engage with customers. Learning how to respond in real time will be an important new skill for brands to master and fear must be left at the doorstep.

To the point that brands must be willing to engage, Berkowitz noted that if everyone involved with a brand marketing team isn’t on top of large live events that may present opportunities to engage, “odds are you aren’t doing your job.” It was also noted the the mentality of the campaign is still far too ingrained in the minds of marketers. There is no beginning, middle and end any longer. While planning will always play a role — Berkowitz shared that his team had several “dry runs” in advance of the Super Bowl — brands have to be nimble and ready to act on a moments notice when an opportunity presents itself.

via Why All Brands Need to be Real-Time Marketers.