We were confident Maxis was the studio to deliver a proper sequel, but the studio’s choice of an always online DRM solution has proven to be a complete disaster. Maximum PC online managing editor Jimmy Thang has criticized EA’s handling of the situation, and the company’s PR department has been pulling overtime trying to repair the games reputation.

Firstly EA has clarified that it is not banning customers for requesting a refund, but you probably won’t get one either. The company points disgruntled customers to its return policy, which states in no uncertain terms that digital customers are out of luck. Disputing the charges with your bank weren’t specifically mentioned, but we would guess this would be handled more severely.

Secondly EA is hoping to mend a few bridges by offering up a free game.

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